Privacy Policy

Welcome! We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website. 

We are committed to protecting your personal data and complying with the Data Protection (Bailiwick of Guernsey) Law, 2017 (“the Law”). This Privacy Policy explains the types of personal data we collect, how we use and store it, the legal bases for processing, and your rights under Guernsey’s data protection regulations.
 

1. What Information We Collect

We collect information to provide you with the best possible experience. Here's what we may collect:

• Personal Information: Such as your name, email address, phone number, and mailing address, but ONLY when you fill out contact/service request forms or create an account. All other data collection is on an anonymous basis.
• Usage Data: Information about how you use our website, like pages visited, time spent on the site, and links clicked.
• Device Information: Details about the device and browser you use to access our site, including your IP address.
• Cookies and Tracking Technologies: For more information, please refer to our Cookie Policy below.

2. How We Collect Information and what we use it for

We collect information in a few ways:

• Directly from you: When you provide it to us by filling out forms, signing up for newsletters, or contacting us.
• Automatically: Through cookies and similar technologies that help us understand how you use our site. Unless you are logged into our different systems, all cookie data is anonymous.
• From third parties: Sometimes, we may receive information from trusted partners to help us improve our services.

3. Why We Collect Your Information

We use your information to:

• Provide, maintain, and improve our website and services.
• Respond to your questions and requests.
• Send you updates, newsletters, or marketing materials (you can opt out at any time).
• Analyze website usage to improve our site's functionality and user experience.
• Comply with legal obligations.

4. How We Share Your Information

We respect your privacy and only share your information when necessary:

• Service Providers: We may share information with trusted companies that help us operate our websites (like hosting providers or analytics services). They are required by law to keep your information confidential. We do not share your contact information with any third-parties beyond those contracted to provide services on our behalf and where it is a legal requirement, i.e. a domain registration, etc. 
• Legal Requirements: We may disclose your information if required by law or to protect our rights and safety.
• Business Transfers: If our business is sold or merged, your information may be transferred as part of that process.
  We do not sell your personal information to third parties.

5. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, such as:

• Access: You can request to view the information we have about you.
• Correction: You can request corrections to your information.
• Deletion: You can request that we delete your information.
• Opt-Out: You can opt out of certain uses of your information, like marketing emails or the sale of your data (if applicable).

To exercise any of these rights, please get in touch with us at [your contact email or form].

6. How We Protect Your Information

We use reasonable security measures to protect your information from unauthorised access, loss, or misuse. While no system is 100% secure, we work hard to keep your data safe, and align our services to current best practices.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us, and we will delete it.

8. How Long Do We Keep Your Information

We retain your information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. All forms on this website only retain your personal details for 30 days.

Any information provided to us for the purpose of subscribing to our insight articles, is only retain for as long as you are subscribed.  You can opt-out of subscription messages at any time, and all subscription emails provide an unsubscribe option, as required by law.

9. International Visitors

Please note that your information may be transferred to, stored, and processed in the UK.

10. Updates to This Policy

We reserve the right to update this Privacy Policy from time to time without notice. The date at the bottom of this policy shows when it was last updated.

11. Contact Us

If you have any questions about this Privacy Policy or your information, please get in touch with us at talk@enrapture.gg. We're here to help!

12. Cookie Policy

What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, understand how you use our site, and improve your experience.

Types of Cookies We Use

• Essential Cookies: These are necessary for the website to work correctly (like keeping you logged in).
• Performance Cookies: These cookies help us understand how visitors use our site, allowing us to improve it.
• Functional Cookies: These remember your preferences and choices.
• Marketing Cookies: These cookies help us show you relevant ads and measure the effectiveness of our marketing efforts.

How You Can Control Cookies
You can manage your cookie preferences at any time by adjusting your browser settings or using our cookie settings tool. Most browsers allow you to block or delete cookies, but this may affect how our website functions for you.

Do Not Track
Some browsers offer a "Do Not Track" feature. Not all website are currently able to respond to these signals, but you can still manage cookies as described above.

13. Your right to complain

Contacting the ODPA

If you have any concerns or complaints about how your data has been handled, or feel that we are not handling your queries correctly, you have the right to contact the Office of the Data Protection Authority (ODPA):

Office of the Data Protection Authority
Block A, Lefebvre Court, Lefebvre Street, St Peter Port GY1 2JP, Guernsey

Phone: +44 (0)1481 742074
Email: info@odpa.gg
Website: https://www.odpa.gg

Thank you for trusting us with your information. We're committed to protecting your privacy and making your experience on our website safe and enjoyable.

Last updated: July 2025